We offer expectant mothers, who are holders of a Monthly or longer Season Ticket, a complimentary upgrade to First Class travel when no Standard Class seats are available.
Conditions apply, so please contact our Customer Service Centre or visit the Mums-to-be upgrade section.

If you are an expectant mother who is not a Season Ticket holder and there are no seats available in Standard Class, please contact a member of staff on the train who will try to help you.

Travelling with young children

Many of our trains have been designed with areas of flexible space, making it easier to travel with pushchairs. All of our trains with toilets have at least one facility that offers a babychange table and space for a pushchair. Baby-change facilities are also available at stations where there are wheelchair accessible toilets.

Please see our step free access map for stations with these toilets. If you need help lifting your pushchair onto the platform or onto a train, our staff will help you, providing that they are physically fit to do so and that you remove your child from the pushchair. Our staff are trained to assist in line with the principle ‘parents take the baby, we’ll take the pram’.