Everyone at South West Trains was bursting with pride when Daniel Opoku from Mortlake station triumphed at the National Customer Service Awards which were held last night at the Grosvenor House Hotel in London.
In the Customer Service Professional of the Year category, Daniel Opoku shone brighter than the other nine finalists and scooped this honour in the frontline workforce category. Daniel has been the smiling, friendly face at Mortlake for over 12 years and ensures that anyone travelling from the station leaves knowing he has done the best he can for them.
Ian Johnston, our Customer Service Director, said: “I am extremely proud that Daniel has been recognised for the fantastic customer service he delivers day in, day out. Daniel truly is part of the community as everyone knows him and nothing is too much trouble for him when it comes to looking after his customers.
“Daniel should feel extremely proud of this accolade as he was up against some stiff competition from companies such as Capita Life and Pensions and Sainsbury’s Supermarkets. Congratulations Daniel.”
Daniel’s customers have had nothing but praise for him over the years. One of the many comments South West Trains received about Daniel said: “He is a credit to you and if I ran my own business I would ask him to work for me!” Another said: “He’s an asset to your company and to our neighbourhood.”
Jocelyn Pearson, Passengerfocus’ Passenger Link Manager, said: “I am delighted Daniel has been recognised for his unfailingly helpful nature. Every time I have the pleasure of working with Daniel I continue to be impressed with his extensive customer knowledge and with his commitment to his customers and to South West Trains.”
Some of the guests who were there to share Daniel’s joy were Christian Neill, South West Trains’ Area Manager, and Jocelyn Pearson from Passengerfocus.