Please see below to find out what our customers had to say about the 11 finalists:
Bournemouth-based Guard Steve Clark is well liked by passengers travelling on one of his services. “The guard was so helpful when I was having difficulty purchasing a ticket,” one nominator wrote.
Travelling on trains leaving Bournemouth, Revenue Protection Inspector John Blackburn has what some may describe as a difficult job, yet he had entries flooding in. “He was very polite—a very nice person,” one passenger commented.
April Gunn at Southampton Central station is a familiar, smiling face and you can usually find her assisting passengers at the barrier gates. One nominator recalled, “We were meeting friends and family for our daughter’s wedding and April was so helpful—such a sunny disposition!”
A font of all knowledge at Hinchley Wood station, John Keys received many nominations from passengers who wanted to let us know about the excellent service he gives every day. One regular simply wrote, “If he left Hinchley Wood station, he would be greatly missed.” Another commented, “John has excellent knowledge of the service and is pleasant.”
Feltham is a busy station, so you might think it would be hard for someone to stand out—but Vernon Brown does just that. “He is exceptionally helpful—something not seen often these days,” one passenger wrote.
At London Waterloo station, Taiwo has a big beaming smile to greet all passengers. “Taiwo was more than happy to help two very demanding customers with many requests—and she did it all with a lovely smile,” one nominator recounted.
A friendly face at Motspur Park station, Babubhai Patel received many nominations from passengers who wanted to let us know how much he makes travelling by train more enjoyable. One wrote, “He always offers great advice; he is calm, patient and always greets you with a smile.”
Teddington station is where you will find Alan Hopgood. When you arrive at the station you are greeted by one of the happiest people you are ever likely to meet. One nominator wrote, “Alan always demonstrates a very high level of customer service. His sense of humour brightens the day—Alan is a role model.”
Anne Pink at Witley station received plenty of praise. One regular wrote, “Anne is always quick, helpful and unfailingly cheerful—just what the customer needs!”
At Bentley station, it is Tom Kempster’s humour that had entries flooding in. “His invincible good humour, combined with his expertise on timetable and ticket matters, is exemplary. As a regular commuter for 42 years I have found no one equal to him!” one passenger observed.
Basingstoke-based Guard Peter Keegan is loved by regular commuters on his trains. One wrote, “He is always courteous, informative and helpful to all on board—nothing is too much trouble. His sense of humour is infectious and always serves to brighten an otherwise mundane trip!”
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