- Do you run a train service on Christmas Day and Boxing Day?
- You often run a reduced “Saturday service” over Christmas. Why then do we still pay peak-time rates?
- Why can I only purchase single Advance fares?
- Do you recycle papers left on your trains?
- I no longer need my Season Ticket. How can I get a refund?
Do you run a train service on Christmas Day and Boxing Day?
No. Along with the majority of UK train operating companies, we run a service every day of the year including public holidays except Christmas Day and Boxing Day. While we appreciate some of our passengers would like to use our services on these days, there is not enough demand to justify running trains, even on a smaller scale. In addition, these two days are largely used by Network Rail to carry out major engineering works. For further details, pick up a leaflet from any staffed station from mid-November.
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You often run a reduced “Saturday service” over Christmas. Why then do we still pay peak-time rates?
Over the festive period, a “Saturday service” used in conjunction with the weekday service refers to the frequency of trains and bears no relation to the price of tickets. We still provide a peak and off-peak service on the days in question.
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Why can I only purchase single Advance fares?
Advance fares are offered as single tickets so that each journey can be booked separately giving passengers better flexibility and value for money. Our previous advance purchase tickets (Apex and Super Advanced) were sold as returns. However, the tickets had to be available for both the outward and return journey. It was sometimes the case that passengers could not get the return they wanted and had to purchase a full fare.
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Do you recycle papers left on your trains?
Yes, we have paper recycling schemes in many locations. While most stations have small bins for paper, some train depots and stations, such as Bournemouth, Southampton Central, Wimbledon and Richmond, have large-scale paper recycling schemes. We have also been running a trial newspaper recycling initiative at Waterloo since September.
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I no longer need my Season Ticket. How can I get a refund?
Simply take your Season Ticket to the station where you bought it on the day you wish to stop using it and we will be happy to help you fill out the appropriate forms and process the refund minus an administration fee of £5 (£10 from January 2009). Passengers who bought their ticket from our Gold Service programme will need to return their ticket to Gold Service so they can process the refund for you. For more advice, call our Gold Service Team on 0845 607 9999.
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